Common Questions: Undergrad (101)

Why have I received the email “Unsubmitted responses/modifications”? I’m sure I saved the responses/changes I wanted to make.

The email “Unsubmitted responses/modifications” is a courtesy notification we send out when we see that an applicant has logged into the system, made a change or responded to an offer, but did not submit the change/response. If you log back in to your application and see that your application is up-to-date, then you have successfully…

My credit card statement shows “OUAC Guelph”. I did not apply to the University of Guelph. Is there a problem?

“OUAC Guelph” refers to the Ontario Universities’ Application Centre. We are located in Guelph, Ontario. The OUAC processes all applications and payments. The specific universities you applied to will not be listed on your credit card invoice.

What is the difference between a 105D and 105F application? Why is there data missing when I log into my application?

Applications: Undergrad (101), Undergrad (105) Categories: Logging in

The 105D application is for domestic applicants. The 105F application is for international applicants. If you log in to either application and do not see your data there, check to make sure you have logged in to the same application you filled out earlier. Note: Your data will not transfer from one application to  the other.…

At the end of the application, I see a warning and/or an error. What do I do?

Please read any errors or warnings carefully. If you have a warning, you can proceed with submitting your application. If you have an error, you must correct it before you can submit. Return to the screen mentioned in the error message and correct the error.

I’m getting a warning about my address when I try to submit my application. Why is this happening?

You must enter a home address and a mailing address, even if these 2 addresses are the same. A mailing address is the address where you receive postal mail. It is not your email address.

My current school listed is wrong in the application. How can I update this information?

If a school you attended, but are not currently attending, has created your PIN, this information cannot be updated until after you submit your application. Note: You cannot update this information yourself. Once submitted, your guidance counsellor can call us to update your school information. Contact your guidance counsellor to get this process started.

I’m trying to log in but my PIN isn’t working. What’s the problem?

Be sure you are typing in the correct PIN. The number one can look like a lowercase L or capital I. Double-check the characters and try again. Other tips: Use a Desktop computer rather than a laptop or personal device. Use the Shift key rather than the Caps Lock key to insert capital letters. If…

Can I withdraw from a program and/or add a new program choice after I submit my application?

Yes, you can do both by logging in to your online application and going to “Program Choices”. To withdraw a program, select “Withdraw” in the Actions column beside the program. Note: There are no refunds for withdrawn choices. To add another program, select “Add Program”. Note: You will be charged an additional choice fee of…

I indicated online banking as my method of payment. I want to pay by credit card now. How can I do this?

If you chose to pay by online banking, but now wish to pay by credit card, log back in to your application using your username and password. You will be taken to the “Submit My Application: Payment” screen where all 3 payment options will be available to you again.

I accepted my offer online but when I go back in to my application, there is no acceptance listed in the “Applicant Response” column. What happened?

There is nothing listed because you did not successfully submit your acceptance. To successfully submit your acceptance: Click the offer link in the “Admission Decision” column. Select “I accept” and then click “Continue”. This takes you back to the “Choices/Offers” screen where you will see “Unsubmitted Acceptance” in the “Applicant Response” column. Choose “Submit” at…