Common Questions: Undergrad (105)

I have forgotten my login information. What can I do?

If you have misplaced/forgotten your username, select “Recover your username” on the Log In page. You will be prompted to enter your date of birth and email address and your username will then be emailed to you.

I have just accepted an offer online and “Unsubmitted Acceptance” appears under “Applicant Response”. Have I done something wrong in accepting the offer?

“Unsubmitted Acceptance” appears after you click an offer and accept it. At this point, you have accepted the offer but have not submitted the acceptance to the OUAC. To properly submit the acceptance, click “Review and Submit” and complete the submit process. Once you have submitted, you will see a summary of the changes/responses made…

I have not been able to find the answer to my question in any of the FAQs or on the OUAC website. How do I contact the OUAC?

Applications: Undergrad (105) Categories: Other

You can email your question to You will get an autoreply, so mention that you were unable to find the answer you needed on our website. You can also call us at 519-823-1063.

I have used the 105F application instead of the 105D (or 105D instead of 105F). Can the application be changed?

Applications: Undergrad (105) Categories: Application Process

Once the application is submitted, the application type cannot be changed. The universities will accept the application regardless of type. Your “Status in Canada” will help the universities to provide you with the appropriate information.

I indicated online banking as my method of payment. I want to pay by credit card now. How can I do this?

If you chose to pay by online banking, but now wish to pay by credit card, log back in to your application using your username and password. You will be taken to the “Submit My Application: Payment” screen where all 3 payment options will be available to you again.

I lost my OUAC Reference Number. Can you give it to me?

Applications: Undergrad (101), Undergrad (105) Categories: Logging in

The OUAC requires your full name, address, birth date, and other relevant application information to verify your identity before providing your OUAC Reference Number. Your guidance counsellor can also provide your OUAC Reference Number.

I no longer wish to link my OUAC and OSAP applications and wish to remove my consent. What should I do?

Applications: Undergrad (101), Undergrad (105) Categories: OSAP

Log in to your OUAC application and select “OSAP Link Status” from the left-side navigation bar. Click “Unlink From OSAP”. Note: This feature will be available once the 2018-19 OSAP application is released in early November 2017.

I received an offer of admission and was instructed to accept it online, but I have limited internet access. What should I do?

If you have received an official paper offer of admission, you can mail or fax it to the OUAC and we can process the acceptance manually for you. Please ensure you clearly indicate that you are accepting the offer, record your OUAC Reference Number on it and date and sign the document.

I received an offer of admission and was instructed to accept it online; however, my offer does not display on my online application. What should I do?

If you have just received notification of the offer of admission, the OUAC may not have received the decision file from that university yet. Please check again in a couple of days. If the offer still does not display after a few days, contact the university directly.

I want to add program choices to my application online but I do not want to pay by credit card. What can I do?

If you have already submitted and paid for your online application but now wish to add more program choices, you may be required to pay additional fees. If you are making arrangements to pay any applicable fees by online banking, you will need to access your online application after payment has been received and processed…