Read These Top 10 Questions Now!
January 11, 2017
Are you having trouble getting through on our phone lines? Here is a collection of common questions and answers:
- I’m a 101 (Ontario high school) applicant trying to log in but my PIN isn’t working. What’s the problem?
Make sure you are typing in the correct PIN. A lowercase L (l) looks a lot like a capital I. Try one or the other and see if it works. The number one (1) can also look like a lowercase L or capital I. Double-check the characters and try again.
- Use a desktop computer rather than a laptop or personal device.
- Use the Shift key rather than the Caps Lock key to insert capital letters.
- The order of your first and middle name may be switched on your PIN letter. Try entering in the information as shown on the letter.
- I’m a 101 (Ontario high school) applicant and I left my PIN letter at school. What can I do?
You will have to wait until your school opens. You cannot access your application without this information and the OUAC cannot provide it to you any other way.
- I’m getting a warning about my address when I try to submit my application. Why is this happening?
You must enter a home address and a mailing address, even if these 2 addresses are the same. A mailing address is the address where you receive postal mail. It is not your email address.
- I haven’t heard from my university choices even though it has been several days since I applied.
We are processing a huge volume of applications at this time of year, but are working hard to process applications as quickly as possible. It can take up to 2 weeks for a university to acknowledge receipt of your application.
- At the end of the application, I see a warning and/or an error. What do I do?
Please read any errors or warnings carefully. If you have a warning, you can proceed with submitting your application. If you have an error, you must correct it before you can submit. Return to the screen mentioned in the error message and correct the error.
- What is the difference between a 105D and 105F application? Why is my data not saved when I go into the application?
The 105D application is for domestic applicants. The 105F application is for international applicants. If you log in to an application and do not see your data there, check to make sure you have logged in to the same application you filled out earlier. Your data will not transfer from one application to another. Take the short survey at https://www.ouac.on.ca/ouac-105 to figure out which application you should complete.
- The application did not charge me for supplementary fees and I am worried my application will not be processed.
Some applicants are exempt from paying supplementary fees. The system will automatically exempt you if you qualify and your application will be processed.
- My credit card statement shows “OUAC Guelph”. I did not apply to the University of Guelph. Is there a problem?
“OUAC Guelph” refers to the Ontario Universities’ Application Centre. We are located in Guelph, Ontario. The OUAC processes all applications and payments. The specific universities you applied to will not be listed on your credit card invoice.
- I’m stuck on the “Additional University Details” screen in the 105D application. What do I do?
If this section does not apply to you, simply click “Save” and move on to the next section.
- I’m a 105 applicant who is currently in high school outside of Ontario. In the “Activities” section of the application, it says to list my extracurricular activities from the time I completed high school to the present, but it also says if I don’t complete this section, my application assessment may be delayed. What do I do since I’m still in high school?
In this situation, it is fine to leave the “Activities” section blank. You will get a warning message about this during the “Review and Submit” step, but you can ignore it. You will not be penalized for not adding activities.
And here’s a bonus FAQ:
- I’m a Graduate Studies applicant who received my PIN from Carleton University (or any university) but I cannot log in.
You cannot log in with your Carleton PIN. You must create an OUAC account/profile.