At the end of the application, I see a warning and/or an error. What do I do?
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Read any errors or warnings carefully.
If you have a warning, you can proceed with submitting your application…
Can I defer my acceptance until next year or later?
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If you are admitted to a university but wish to delay your studies for a year or more, you will need to reach an agreement with the university in question. The university will determine any conditions. When you are ready to attend university, you may be required to re-apply through the OUAC. Contact the university for more details. If you are required to apply through the OUAC, you will need to submit the appropriate application fee(s) and respect any application deadlines.
Can I withdraw from a program and/or add a new program choice after I submit my Undergraduate application?
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Yes, you can change your program choices by logging in to your application and going to “My Choices”. To withdraw a program, select the trash icon in the program tile, then select “OK” in the pop-up.Note: If you withdraw a program you have received an offer of admission for, the withdrawal will cancel the offer. To add another program, select “Add Program”.
Do I need to link to OSAP to complete my application?
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No, linking to OSAP is an optional step meant to save you time in your OSAP application. You may link your OSAP and OUAC accounts any time after you have submitted your OUAC application…
Does it matter how I number my university or program choices?
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For the most part, no. Whether you list a university or a specific program as first, second, third or higher in your application is not normally a factor in the universities’ admissions decisions. A university must make its policy clear in its own information where there are exceptions to the policy of using the numbered list of choices. Your numbered list of choices does provide valuable information to the university admission offices. This is particularly true for limited enrollment programs. Admission officials use this data to project the number of applicants who are likely to accept offers of admission, so the university can plan its resources accordingly…
Due to a serious illness (or a death in the family or another cause), my academic performance was affected. What should I do?
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Universities may take special circumstances into consideration when they make their admission decisions. You may wish to contact the university yourself to explain the nature of your special situation.
How can I check the status of my application?
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Once we receive your fee, process your application and distribute your application information to the universities, you can contact them directly for information about the status of your application…
How do I accept my offer of admission in the Undergraduate application?
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When the universities have evaluated your application, they will send an admission decision directly to you. If a university has offered you admission, they will include instructions for responding through your application in your admission package…
How do I cancel my Undergraduate application?
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If you wish to cancel your application, you may log in to your account and withdraw the program choice(s) you no longer wish to apply to. Be sure to submit your changes by clicking “Review and Payment”.
How long does it take for the OUAC to receive my payment through CIBC Student Pay?
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The payment processing time depends on how you make your payment in your application using CIBC Student Pay (e.g., credit or debit card, electronic funds transfer).
Credit card payments are usually processed in 2-3 days. Other payment methods may take up to 7 business days to be processed.
How many universities and programs can I choose to apply to in my application?
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You may apply to as many Ontario universities and programs as you wish; however, you are limited to a maximum of 3 program choices at any 1 university (including affiliates). Some universities may further limit the number of programs you may apply to. Make sure that you carefully read the details and instructions offered by each institution. Consult the individual university websites or contact the universities directly for more information.
I accepted my offer, but when I go back in to my application, the offer doesn’t show as accepted. What happened?
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There is no acceptance listed because you did not successfully accept an offer of admission. To successfully accept an offer of admission…
I already submitted my application but I made a mistake on my transcript request. Can I change it?
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You cannot make changes to your transcript request online once the application is submitted. Call us at 519-823-1063 to discuss the changes you wish to make. Note: We cannot make any changes or corrections to an “Immediate” time frame transcript request…
I am trying to accept my offer, but it says the offer has expired. What can I do?
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If the offer link is still active, you may select it to accept. The university is allowing you to accept this offer after the expiry date. However, before accepting this offer, you should contact the university to verify how long the offer is valid after the expiry date, especially if you are cancelling an accepted offer to accept the expired offer.If the offer link is not active, the university is not allowing you to accept this offer after the expiry date. If you still want to accept the offer, you will need to contact the university directly to see if they will send a new offer to the OUAC for you to accept…
I changed my name in my OSAP application. Why did it not change in my OUAC application?
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The OSAP and OUAC applications do not share personal and address information on a continual basis. When you link, you allow the OUAC to share this information with OSAP once.
I dropped a choice but it still shows on my OSAP application. Why?
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OSAP displays all your OUAC program choices, regardless of their status in your OUAC application. If you change your mind and drop a course, you can simply close the OSAP application for that specific program.
I forgot my OUAC password.
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You can use the “Forgot your password?” link to reset your password. This functionality is available on your OUAC application and on the OUAC-OSAP link page. You will need to provide your OUAC username and the email address associated with your OUAC Account. A link to reset your password will be emailed to you and will expire 1 hour after the time sent…
I forgot my OUAC username.
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You can use the “Recover your username” link to retrieve your username. This functionality is available on the login page of your OUAC application and on the OUAC-OSAP link page. You will need to provide your date of birth and the email address associated with your OUAC Account. The username will be emailed to you…
I have a disability and need assistance to complete the application. How can you help me?
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If you need assistance with your application, contact Applicant Services at 519-823-1063.
I have accepted my offer but have changed my mind. I now want to apply to a different program at the same university. How can I change my program choice?
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Contact the university’s admission office directly for clarification, as some universities may issue you only 1 offer of admission…
I have decided to attend a university outside of Ontario next year. How do I cancel my acceptance to an Ontario university?
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If you have already accepted an offer at an Ontario university and decide not to attend that institution, you must cancel your acceptance…
I have not been able to find the answer to my question in any of the FAQs or on the OUAC website. How do I contact the OUAC?
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You can contact us by phone, email or live chat. If your question is about TEAS, contact us by Secure Applicant Messaging (SAM)…
I haven’t heard from my university choices even though it has been several days since I applied.
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We are processing a huge volume of applications at this time of year. It can take up to 2-3 weeks for a university to acknowledge receipt of your application…
I lost my OUAC Reference Number. Can you give it to me?
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The OUAC requires your full name, address, birth date and other relevant application information to verify your identity before providing your OUAC Reference Number.